FAQs
Product & Quality
Is your jewelry anti-tarnish?
Yes, our jewelry is crafted with high-quality anti-tarnish plating to maintain its shine for a long time. With proper care, it retains its finish beautifully
Orders & Shipping
How long does shipping take?
Orders are usually processed within 1–2 working days. Delivery typically takes:
- Metro cities: 2–4 days
- Other locations: 5–7 days
Do you offer Cash on Delivery (COD)?
No, COD is not available.
How can I track my order?
Once your order is shipped, you will receive a tracking link via SMS/email.
Do you ship internationally?
Currently, we ship across India. For international orders, please contact us via Instagram, email or Whatsapp.
Returns & Exchanges
What is your return or exchange policy?
At Barsa by KCG, every piece is carefully inspected before dispatch to ensure it meets our quality standards.
Returns
We do not accept returns on any orders.
Exchange Eligibility
We offer exchanges only in the following cases:
* Product received is damaged during transit.
* Wrong product has been delivered.
* A verified manufacturing defect is found.
To request an exchange:
* Contact us within 48 hours of delivery.
* Share a clear, uninterrupted unboxing video starting before the package is opened.
* Provide clear photos/videos of the issue.
Requests without an unboxing video may not be eligible for review.
Free-Size & Fit Disclaimer
Many of our jewellery pieces are designed as free-size. As these are made from hard metal (brass), they are intended to retain their shape and cannot be significantly bent or adjusted without risking damage to the product.
Please review the product dimensions provided on each product page before placing your order.
Exchanges or returns will not be accepted for:
* Fitting or size preferences.
* The product feeling loose or tight.
* Change of mind or personal preference.
* Minor variations in finish, color, or handcrafted details.
* Damage caused due to forceful bending, misuse, or improper handling.
Delivery Delays
While we strive to deliver orders within the estimated timeline, delays caused by weather conditions, courier operations, or other unforeseen circumstances are beyond our control and do not qualify for cancellation, return, or exchange.
Quality Assurance
Every product undergoes a quality inspection before dispatch. If a genuine manufacturing defect is identified upon review, we will arrange an exchange at no additional cost.
Do you accept returns for change of mind?
Currently, we do not accept returns for personal preference or change of mind.
Packaging & Gifting
Will the jewelry come in proper packaging?
At Barsa by KCG, every piece is carefully inspected before dispatch to ensure it meets our quality standards.
Returns
We do not accept returns on any orders.
Exchange Eligibility
We offer exchanges only in the following cases:
* Product received is damaged during transit.
* Wrong product has been delivered.
* A verified manufacturing defect is found.
To request an exchange:
* Contact us within 48 hours of delivery.
* Share a clear, uninterrupted unboxing video starting before the package is opened.
* Provide clear photos/videos of the issue.
Requests without an unboxing video may not be eligible for review.
Free-Size & Fit Disclaimer
Many of our jewellery pieces are designed as free-size. As these are made from hard metal (brass), they are intended to retain their shape and cannot be significantly bent or adjusted without risking damage to the product.
Please review the product dimensions provided on each product page before placing your order.
Exchanges or returns will not be accepted for:
* Fitting or size preferences.
* The product feeling loose or tight.
* Change of mind or personal preference.
* Minor variations in finish, color, or handcrafted details.
* Damage caused due to forceful bending, misuse, or improper handling.
Delivery Delays
While we strive to deliver orders within the estimated timeline, delays caused by weather conditions, courier operations, or other unforeseen circumstances are beyond our control and do not qualify for cancellation, return, or exchange.
Quality Assurance
Every product undergoes a quality inspection before dispatch. If a genuine manufacturing defect is identified upon review, we will arrange an exchange at no additional cost.
Can I send the order as a gift?
Yes! You can ship directly to your loved ones. (Gift notes option can be added if you plan to offer it.)
Customization & Availability
Do you restock sold-out items?
Some popular pieces may be restocked. Follow us on Instagram @barsa.kcg for updates.
Do you offer customization or bulk orders?
Yes, we accept bulk and select customization requests. Please contact us via Instagram, email or Whatsapp.
Contact & Support
How can I contact customer support?
You can reach us via:
- Instagram: @barsa.kcg
- Email: barsa.by.kcg@gmail.com
- WhatsApp: +91 84484 94993
- We usually respond within 24 hours.
