FAQs
Product & Quality
Is your jewelry anti-tarnish?
Yes, our jewelry is crafted with high-quality anti-tarnish plating to maintain its shine for a long time. With proper care, it retains its finish beautifully
Is the jewelry suitable for sensitive skin?
Our pieces are skin-friendly and nickel-safe for most customers. However, if you have highly sensitive skin, we recommend a patch test before extended wear
Will the color fade over time?
All plated jewelry may naturally fade over long use, especially with exposure to water, perfumes, or sweat. Following our care instructions will significantly extend the life of your jewelry.
Care Instructions
How should I take care of my jewelry?
- Keep away from water, perfumes, and chemicals
- Store in an airtight box or pouch
- Wipe gently with a soft cloth after use
- Avoid wearing during workouts or bathing
- Apply toothpaste or brasso to clean brass jewelry
Orders & Shipping
How long does shipping take?
Orders are usually processed within 1–2 working days. Delivery typically takes:
- Metro cities: 2–4 days
- Other locations: 5–7 days
Do you offer Cash on Delivery (COD)?
No, COD is not available.
How can I track my order?
Once your order is shipped, you will receive a tracking link via SMS/email.
Do you ship internationally?
Currently, we ship across India. For international orders, please contact us via Instagram, email or Whatsapp.
Returns & Exchanges
What is your return or exchange policy?
We offer exchange only in case of:
- Damaged product
- Wrong item delivered
Requests must be raised within 48 hours of delivery with an unboxing video
Do you accept returns for change of mind?
Currently, we do not accept returns for personal preference or change of mind.
Packaging & Gifting
Will the jewelry come in proper packaging?
Yes, all Barsa by KCG orders come in a secure and elegant packaging, perfect for personal use or gifting
Can I send the order as a gift?
Yes! You can ship directly to your loved ones. (Gift notes option can be added if you plan to offer it.)
Customization & Availability
Do you restock sold-out items?
Some popular pieces may be restocked. Follow us on Instagram @barsa.kcg for updates.
Do you offer customization or bulk orders?
Yes, we accept bulk and select customization requests. Please contact us via Instagram, email or Whatsapp.
Contact & Support
How can I contact customer support?
You can reach us via:
- Instagram: @barsa.kcg
- Email: barsa.by.kcg@gmail.com
- WhatsApp: +91 84484 94993
- We usually respond within 24 hours.
