At Barsa by KCG, we strive to deliver the highest quality products. Due to the delicate and hygienic nature of artificial jewelry, we maintain a strict exchange policy.
1. Exchange Eligibility
We offer exchange only in the following cases:
- Product received is damaged
- Wrong item delivered
- Missing item in the package
2. Time Frame
Exchange requests must be raised within 48 hours of delivery.
3. Mandatory Proof
To process your request, the following is required:
- Unboxing video (continuous, without cuts)
- Clear images of the product and packaging
- Order number
Requests without an unboxing video will not be eligible for exchange.
4. Non-Eligible Cases
We do not offer exchange or return for:
- Change of mind or personal preference
- Minor color variation due to lighting or screen differences
- Normal wear and tear or tarnishing due to improper care
5. Exchange Process
Once approved:
- The customer may be asked to return the product.
- Replacement will be shipped after quality inspection.
6. Contact
Email: barsa.by.kcg@gmail.com
Response time: 24–48 business hours
